Return & Refund Policy

Gadget House BD

At Gadget House BD, customer satisfaction is important to us. We are committed to providing genuine products and a reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Period

Customers can request a return within 7 days of receiving the product, provided the product meets our return conditions.

All return requests must be submitted within this period. Requests made after 7 days may not be accepted.

2. Conditions for Accepting Returns

A return request may be accepted under the following circumstances:

• The product has a manufacturing defect.
• The product is received damaged.
• The wrong or incorrect product has been delivered.

To qualify for a return:

• The product must be in its original packaging.
• All accessories and included items must be returned.
• Proof of purchase or order details must be provided.
• The product must not have been damaged due to misuse, negligence, or unauthorized repair.

All returned products are subject to inspection and approval by Gadget House BD.

3. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact our customer support team within 7 days of receiving your order.

Please provide:

• Your order number.
• Product name.
• Clear photos or videos showing the issue.
• A brief description of the problem.

Our team will review your complaint and guide you through the return or replacement process.

If the issue is confirmed, we will provide an appropriate solution according to our return and warranty terms.

4. Refund Policy

Refunds may be approved in the following situations:

• A confirmed defective product cannot be repaired or replaced.
• An incorrect product was delivered and a suitable replacement is unavailable.
• A return request has been approved by our team.

Approved refunds will be processed through the original payment method or another mutually agreed payment method.

The processing time may vary depending on the payment provider and transaction method.

5. Exchange Policy

Product exchanges are available only for eligible cases, such as:

• Manufacturing defects.
• Products damaged during delivery.
• Incorrect products delivered by Gadget House BD.

All exchanges are subject to product inspection and availability.

If the same product is unavailable, our team will discuss an alternative solution with the customer.

Important: We do not accept returns or exchanges for change of mind, personal preference, or simply because a customer no longer wants the product.

6. Return Shipping Cost

For defective, damaged, or incorrect products, the customer will be responsible for the return shipping or courier charges.

Customers should contact our support team before sending any product back.

7. Non-Returnable Situations

We do not accept returns or exchanges in the following situations:

• Change of mind or personal preference.
• Products damaged due to customer misuse or negligence.
• Products damaged through unauthorized repair or modification.
• Products returned without original packaging or included accessories.
• Return requests submitted after the 7-day return period.
• Issues caused by improper installation or usage.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team within 7 days of receiving your product.

Please provide your order number, product details, and relevant photos or videos.

Our team will review your request and provide further instructions.

Website: https://gadgethousesbd.com/

9. Policy Updates

Gadget House BD reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.

Thank you for shopping with Gadget House BD!

We appreciate your trust and continued support.